Frequently Asked Questions
How does this work?
What hardware will I need?
How am I billed for long distance calls?
What do you mean by choose your own area code?
What are the advantages of having an area code somewhere else?
What is the feature of portability?
What if I can't get my service to work?
What features do I get with this service?
How does this work?
Palm Tree's VoIP Broadband Telephone Service uses your current high speed internet connection such as DSL, from your local telephone company or high speed cable from your local cable company. Voice and data packets are sent via the Internet which allows for phone transmissions.
Top
What hardware will I need?
You will need 2 pieces of hardware ~ A router and an analog telephone adapter (ATA) . If you have home network chances are that you will have a router. The ATA translates voice in to data packets and sends these packets over the internet to the receiving end.
Top
How am I billed for long distance calls? Depending on your plan, but all plans a prepaid and international call are also prepaid, and you can review your calls activites any time 24/7 by loging in to your account.
Top
What do you mean by choose your own area code?
When you subscribe with us, you get a second phone number. You can choose any area code in the US or Brazil (Sao Paulo & Rio) that you wish your phone to have.
Top
What are the advantages of having an area code somewhere else?
If you have a telephone number with an area code in another area, then all calls to and from that area code are regarded as local calls. That way you can receive local calls from another area code on the other side of the continent.
Top
What is the feature of Portability?
With this service, you can simply unplug your ATA and take it to work or on travel with you and plug it in to any router connected to the Internet and use the service with no "Roaming" or other charges.
Top
What if I can't get my service to work?
If you have any problems with connecting or using our broadband service, our tech support technicians are available for any assistance to walk you through connections.
Top
What features do I get with this service?
The features included in this service are very similar to that of a regular phone with Caller ID, Call Transfer and VoiceMail etc.. The additional value added features with this broadband service however are the ability to have a phone number with an outside area code, service portability.
Top
|
